Privacy Policy

1. Introduction

Sai Yai Legal Services Co., Ltd. ("Sai Yai", "we", "us", or "our") is committed to protecting the personal information of everyone who contacts us, visits our website, or uses our services. This Policy explains what information we collect, why we collect it, and how we handle it.

Because the nature of our work involves sensitive personal circumstances, we treat data protection not simply as a legal obligation but as a fundamental part of the trust we seek to establish with every client. All information shared with us is handled with care and in strict confidence.

This Policy applies to personal data collected through this website and through our direct client relationships. For questions, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Contact details: name, email address, telephone number
• Matter information: details shared in consultation or during the course of legal engagement
• Website usage data: IP address, browser type, pages visited, and time spent — collected via cookies and analytics tools
• Communication records: emails, messages, and notes from our interactions

Data is collected when you submit an enquiry form, make contact by phone or email, attend a consultation, or when your browser interacts with our website.

Legal basis for processing: We process personal data on the basis of (a) your consent, (b) the performance of a contract or pre-contractual steps, and (c) our legitimate interest in responding to enquiries and delivering legal services. Sensitive matter information shared in a legal context is processed under applicable provisions of Thai law governing legal professional obligations.

Retention: Contact enquiry data is retained for up to 12 months if no engagement follows. Client matter data is retained for 7 years following conclusion of a matter, consistent with Thai legal professional standards.

3. How We Use Your Data

• Responding to enquiries and arranging appointments
• Delivering the legal services you have engaged us to provide
• Maintaining records of our client relationship, as required under Thai professional obligations
• Analysing website usage to improve our online service (using anonymised or aggregated data only)
• Sending service-related communications where relevant to your matter

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send unsolicited commercial communications.

Third-party sharing: We may share data with trusted service providers who support our operations (such as secure document platforms and IT infrastructure providers), subject to confidentiality agreements. We may also disclose data where required by Thai law or court order.

4. Data Protection Measures

• All electronic data is stored on secure, access-controlled servers
• Data transferred via this website uses TLS encryption
• Access to client files is restricted to the practitioners and staff directly involved in your matter
• Physical files are stored in secure, locked premises accessible only to authorised personnel
• In the event of a data breach that may affect your rights, we will notify you promptly and take immediate remedial action

5. Cookies

Our website uses cookies to enable basic functionality (essential cookies) and, where you consent, to collect anonymous analytics data that helps us understand how our site is used. We do not use advertising or tracking cookies without your consent.

You can review and manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under the Thailand Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data, subject to our legal retention obligations
• Right to data portability: to receive your data in a structured, machine-readable format where applicable
• Right to object: to object to processing based on legitimate interest
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to lodge a complaint: with the Office of the Personal Data Protection Commission of Thailand (PDPC)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. This Privacy Policy applies only to data processed by Sai Yai.

8. Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised policy. Where changes are significant, we will notify active clients directly.

10. Contact

For any questions about this Privacy Policy or to exercise your rights: